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I had a similar experience with a brand new Leupold scope. I called them on the telephone and explained the problem I was having with the new scope, and Garth mailed me two shims for it, but I only needed one. He didn't even charged me for it.

Message Thread:

• Leupold Scope problem Burton Apr 16 2005
  • Problem explained Burton Apr 17 2005
    • Scope Problem explored... Murphy Apr 18 2005
      • still a no-go Burton Apr 18 2005
    • ??? George Apr 18 2005
      • sounds like a plan Burton Apr 18 2005
  • Scope fix...maybe Murphy Apr 16 2005
  • Try this in a pinch. SENTINEL Apr 16 2005
    • Talk to Leupold Ray Apr 16 2005
      • Scope mounting Snowwolfe Apr 16 2005
  • Scope Romcho Apr 16 2005
  • Leupold Scope Problem Murphy Apr 16 2005
    • scope problem cdhunt Apr 16 2005